Rights & Responsibilities
It is our goal to ensure our clients receive the best care possible.
As a Client/Participant you have both rights and responsibilities.
Your rights are:
General
- To be treated and accepted as an individual, and to have your individual preferences respected
- To be treated with dignity with your privacy respected
- To receive support that is respectful of you, your family, and home
- To receive support without being obliged to feel grateful to those providing your support
- To full and effective use of all your human, legal and consumer rights, including the right to freedom of speech regarding your support
- To be treated without exploitation, abuse, discrimination, harassment, or neglect.
Participation
- To be involved in identifying the support most appropriate for your needs
- To choose the support that best meet your assessed needs, from the support services able to be provided and within the limits of the resources available
- To participate in making decisions that affect you
- To have your representative participate in decisions relating to your support if you do not have capacity.
Support
- To receive reliable, coordinated, safe, quality support which is appropriate to your assessed needs
- To be given before or within 14 days after you commence receiving support, a written plan of the support that you expect to receive
- To receive support as described in the plan that takes account of your lifestyle, other support arrangements and cultural, linguistic, and religious preferences
- To ongoing review of the support you receive (both periodic and in response to changes in your personal circumstances), and modification of the support as required.
Personal Information
- To privacy and confidentiality of your personal information in accordance with the Australian Privacy Principles (as far as legally permissible), and the use to be made of the information
- To access your personal information.
Communication
- To be helped to understand any information you are given
- To be given a copy of the Charter of Rights and Responsibilities for Community Care
- To be offered a written agreement that includes all agreed matters
- To choose a person to speak on your behalf for any purpose
Fees
- To have your fees determined in a way that is transparent, accessible and fair
- To receive invoices that are clear and in a format that is understandable
Responsibilities
Your responsibilities are:
- To respect the human, legal, and industrial rights of support workers including the right to work in a safe environment
- To treat support workers without exploitation, abuse, discrimination, or harassment
Support
- To abide by the terms of the written agreement
- To acknowledge that your needs may change and to negotiate modifications of support when your needs do change
- To accept responsibility for your own actions and choices even though some actions and choices may involve an element of risk
Communication
- To give enough information to assist the Aged Care Angels And Disability Services and Disability Services Pty Ltd to develop, deliver and review your support plan
- To tell Aged Care Angels And Disability Services about any problems with the support.
Access
- To allow safe and reasonable access for support workers at the times specified in your support plan or otherwise by agreement
- To provide reasonable notice if you do not require support.
Frequently Asked Questions
Absolutely! We take every measure to match carers with clients but the ultimate decision is up to you.
Our carers are experienced in the many phases of these diseases and are qualified to handle the different moods with the utmost care and compassion. Specific instructions, details, and plans will be discussed at your assessment.
We’re happy to provide regular status updates at agreed intervals. If you’re on holiday, however, you may only want updates occasionally or only in case of emergency. Ultimately, it’s up to you.
Yes, we’re happy to provide references upon request. We believe transparency and integrity are what make us a trusted care provider.
We’re happy to discuss on-call options during your assessment. We understand schedules can change and emergencies can occur.
